Privacy Policy
We at RHA are committed to protecting the privacy of all our customers and visitors online. To keep things transparent, we have answered some helpful questions regarding your privacy online. If you have any questions in relation to the information below then please contact us.
The data controller for all RHA services is RHA Technologies Ltd.
How we use your Information
We use customer and visitor information for a variety of purposes. It's important that you are aware of how your information is used and why, therefore we have detailed this below.
To Deliver your Purchases
We need your delivery address to deliver your order.
To Send you Order Notifications
We need your email address to notify you of updates regarding your order.
To Update you on our News
If you grant us permission, we will use your email address to keep you informed of new products, services and promotions.
When a user decides to opt-in to our email newsletter, we will use the email address to send information on news, launches and other relevant additional information. We will not sell or give out this information to any third-party platforms.
If a user has explicitly approved receipt of RHA’s marketing messages, they will receive a newsletter to help keep them up to date with any business or product news (i.e. launches, sales etc.). A user can stop receiving these marketing emails at any time by unsubscribing.
For Fraud Prevention and Detection
To protect or investigate fraud against you, or RHA.
To Collect Service & Product Reviews
We will send you an email after you’ve placed an order to ask you to review us as a business and our products.
To Process Payments & Refunds
We require your full name as part of a standard payment verification process.
To Process Payments & Refunds
We ask for your card number, expiry date, billing address and CVV code for standard payment verification processes. Don't worry, we don't store your card expiry date, CVV information or full card number as this is all handled by a licenced payment service and your card details are processed securely by them.
For Fraud Prevention and Detection
To protect or investigate fraud against you or RHA.
Warranty Support
We store details of orders made directly from our website and any previous warranty claims so that we can verify the validity of your purchase for warranty purposes.
To Provide Customer Support
We keep a record of your communication with us to ensure we provide the most accurate and efficient customer support possible.
To Train our Support Staff
We review our customer service performance regularly which includes revisiting correspondence between customers and our team.