Covid-19

We are shipping orders but due to high demand and changes to our processes for safety, we are advising that dispatch may be delayed. We kindly ask that you allow 7 working days to pass before contacting regarding late delivery of your order. Our team are responding to emails as quickly as possible and we appreciate your patience, stay safe.

For the latest update on our delivery services, please see below.

  • Royal Mail have not informed us of any significant impact on their ability to deliver our customers' orders. We recommend you also check Royal Mail's website for the latest info.
  • Although UPS have not informed us of any disruption to their services, we have decided to temporarily remove this delivery option to ensure no customers pay for a service which may be impacted upon at any time. We appreciate your understanding in this matter.

Our priority is our team’s health and security, and that of our partners and customers. We made the decision empty our Glasgow HQ of people – the team are now working remotely; those remaining in our distribution facilities are spread out to minimise contact. We’re following advice from WHO, NHS, the British and Scottish governments.

Use the form below to subscribe to our newsletter so we can keep you updated on changes to our services.

Shipping Info


We deliver to many countries, the information on this page is specific to customers ordering for delivery within the United Kingdom. For international delivery information please visit the applicable website.

All orders placed for delivery in the UK are dispatched from our office in Glasgow, Scotland. Orders placed by 14:00 (UTC) Monday to Friday will be dispatched that day. Orders placed after 14:00 (UTC) will be dispatched the next working day.

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Delivery Options


Next-Day

Free next-day delivery via Royal Mail available on all orders. Orders placed by 14:00 (UTC) Monday to Friday will be dispatched that day. Orders placed after 14:00 or on Saturday and Sunday will be dispatched the next working day.

UPS

Available on all orders with a delivery fee of £4.95. Orders placed by 13:00 (UTC) Monday to Friday will be dispatched that day. Orders placed after 13:00 or on Saturday and Sunday will be dispatched the next working day.

Delivery FAQs

Yes, if your delivery hasn't yet been dispatched then our team would be happy to change your delivery address. Please use our support form but hurry, we usually dispatch orders within 24-hours!

Despite Royal Mail's goal to deliver the next-day, occasionally it can take a little longer. If your order still hasn't arrived after 5 working days, please contact our customer care team.

Should there be an issue with your delivery then please contact us immediately and we will resolve it for you.

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