We at RHA are committed to protecting the privacy of all our customers and visitors online. To keep things transparent, we have answered some helpful questions regarding your privacy online. If you have any questions in relation to the information below then please contact us.
The data controller for all RHA services is RHA Technologies Ltd.
We use customer and visitor information for a variety of purposes. It's important that you are aware of how your information is used and why, therefore we have detailed this below.
We need your delivery address to deliver your order.
We need your email address to notify you of updates regarding your order.
If you grant us permission, we will use your email address to keep you informed of new products, services and promotions.
When a user decides to opt-in to our email newsletter, we will use the email address to send information on news, launches and other relevant additional information. We will not sell or give out this information to any third-party platforms.
If a user has explicitly approved receipt of RHA’s marketing messages, they will receive a newsletter to help keep them up to date with any business or product news (i.e. launches, sales etc.). A user can stop receiving these marketing emails at any time by unsubscribing.
To protect or investigate fraud against you, or RHA.
We will send you an email after you’ve placed an order to ask you to review us as a business and our products.
We require your full name as part of a standard payment verification process.
We require your full name as part of a standard payment verification process.
We ask for your card number, expiry date, billing address and CVV code for standard payment verification processes. Don't worry, we don't store your card expiry date, CVV information or full card number as this is all handled by a licenced payment service and your card details are processed securely by them.
To protect or investigate fraud against you or RHA.
We store details of orders made directly from our website and any previous warranty claims so that we can verify the validity of your purchase for warranty purposes.
We keep a record of your communication with us to ensure we provide the most accurate and efficient customer support possible.
We review our customer service performance regularly which includes revisiting correspondence between customers and our team.
When creating an account on our website, we ask you to provide:
We use these details for identification, contact and account security purposes.
If you place an order through our site using a debit or credit card, we will provide an option to save your card details for future purchases. We will hold these details for payment authorisation only, we will securely collect and store this payment card information for account holder’s future use only. You will also be able to amend, update or delete any card details added to your RHA account.
When placing an order, we will also provide an option to save your address details for future purchases. We will hold these details for delivery or billing only, we will securely collect and store this information for account holder’s future use only. You will also be able to amend, update or delete any address details added to your RHA account.
Within your RHA account, you will be able to see your full order details, payment methods and saved addresses. This information is stored with the intention of making it easier for you to check out in future. You will be able to amend or delete any of the stored information within your RHA account.
We do not sell your personal information to any third-parties, under any circumstances. We do however share data with trusted partners that provide essential components of our service or our contract with you. We want you to have visibility of where your information is shared and why, so we have detailed those trusted partners below.
In order to deliver your purchases or warranty replacements we must share your name, delivery address and occasionally contact details with shipping companies such as Royal Mail and UPS.
To correctly and securely process your online payments we must use licensed payment service providers such as Stripe.
To protect you and comply with applicable laws we must share your details with anti-fraud agencies if required.
Some features of our website operate via user approval only, such as use of Amazon Pay or Klarna to checkout. By entering your details into these features, you are sharing personal information with those companies as required to fulfil your request. Those companies have their own privacy information.
We will keep the information you provide us as a customer for five years after the transaction. This reflects our warranty period, contractual and accounting obligations that we have.
We will keep hold of some of your information for longer, if required to raise or defend against legal actions.
You have rights in relation to your information and which are listed below.
If you would like to exercise any of these rights, or if you have any concerns about how your information is being processed, please contact us using the contact details above.
If you still believe that RHA has not complied with your rights, you can register a complaint with the Information Commissioner.
We use cookies on our website and online advertise on other websites. For more information about this, please see our Cookie Notice.
We may update this page, from time to time, to reflect any changes in how we are processing your data.
If we make significant changes, we will make that clear on our website, other RHA services or by some other means of contact such as newsletters. This will allow you to review the changes before you continue to use RHA.